Auto Spare Parts Interpreter
Responsibilities:
- Interpret customers spare parts requirements and source using a range of online parts catalogues and references
- Identify and quote for the required parts by email within the shortest time
- Processing customers orders in a timely manner and complete relevant documentation such as purchase orders
- Provide a high quality of customer service in a professional and courteous manner identifying their needs and responding with a sense of urgency
- As a spare parts sales interpreter have expectations to seek further sales by delivering a high level of customer experience to our customers
- Handling incoming customer queries by phone , email or in person regarding spare parts
- Provide quotations to customers in an efficient and timely manner
- Keep Spare Parts Manager appraised of day to day parts requirements
- Order parts for emergency situations if required.
- Generate spare parts business by associated selling, and advising customers of special sales promotions
- Understand and adhere to the requirements of the company quality systems, policies and procedures.
Skills & Experience Required:
- Demonstrate experience in a similar role for at least 2 years with focus of delivering great customer service
- Spare Parts sales experience
- Strong computer and administration skills including MS Office
- Excellent customer service and phone skills
- The ability to work under pressure in a fast paced environment and meeting deadlines
- Strong communication skills (written & verbal) and great personal presentation
- Have a great automotive parts knowledge and passion for cars
- Possess excellent priorotising
- organisational skills
- A background or previous experience in a similar role will be a distinct advantage
- Have excellent organisational skills
- Be a team player
- Excellent oral and written communication skills
- The ability to work autonomously as well as part of a team
- Strong customer service and phone skills
- Experience with automotive parts interpreting or parts sales is Essential
- A technical background in Turbochargers would be advantageous
- Intermediate computer skills including MS Word and Excel
- A willingness to learn and develop within the role
- A drive for selling and assisting customers
- Outgoing personality with a can-do attitude